Rivet Solutions has always believed in strong customer relationships. Our support team has always been there when it matters the most. Be it day or night, Rivet Solutions Support team is vigilant to support their clients to ensure stability and smooth execution of their businesses. Our Technical Support provides technical assistance to Rivet Solutions Customers across the globe. Experienced Technical Specialists are available to assist our customers, answer their queries, solve their problems, and use of Rivet Solutions solutions.

Rivet Solutions currently serves a large number of both foreign and domestic clients. Using the effective and convenient call logging procedure you just need to email support@rivetsolutions.com with your queries. Support Team will ensure issuance of an immediate call ID and delegation of a Technical Support Engineer for the resolution of the concern. A Support Team representative will call you and rectify your concern. In case of any severity our support representative will reach your working premises within the least possible timeframe to provide you on site assistance.

Each call ID logged is maintained in a centralized repository of Tracking System. With Tracking System each call ID is followed up till your confirmation for its closure.

Our Technical Support procedures are well defined that meet the best available SLA's in the industry. Our strong support functions allow our customers to offer e-banking services to their consumers which results in billions of real-time transactions everyday.

With the passage of time Rivet Solutions – Technical Support Team has acquired versatility task handling skills. Our operations are not just limited to the problem resolution, but are now focused into more critical and client oriented tasks.

With the criticality of Payment and Transactions System, Rivet Solutions Support has always standout to achieve the maximum satisfaction level. Ensuring 24 X 7 availability, Rivet Solutions Support Representatives are always there for you when needed. The satisfaction level is also portrayed from our clients’ feedback based on a customer satisfaction survey carried out regularly through out the year.